Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise you will be responsible for return shipping.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please contact us before returning any item.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

These are the estimated costs of postage based on weight as of 1st February 2015:

 

weight lbs

£ Uk

£ Eu

£ Rest of Europe

£ USA and Canada

£ Asia

£ Australasia and rest of world

0-4

6

 

 

 

 

 

4 – 40

10

 

 

 

 

 

40-60

20

 

 

 

 

 

60-80

30

 

 

 

 

 

80-20

80

 

 

 

 

 

 

 

 

 

 

 

 

0-1

 

12

 

 

 

 

1 – 4

 

16

 

 

 

 

4 – 20

 

25

 

 

 

 

20 -30

 

30

 

 

 

 

30-50

 

40

 

 

 

 

50-70

 

60

 

 

 

 

70-100

 

80

 

 

 

 

100-150

 

120

 

 

 

 

150-200

 

150

 

 

 

 

 

 

 

 

 

 

 

0-1

 

 

13

 

 

 

1 – 4

 

 

30

 

 

 

4 – 20

 

 

40

 

 

 

20 -40

 

 

60

 

 

 

40-60

 

 

75

 

 

 

60-100

 

 

100

 

 

 

 

 

 

 

 

 

 

0-1

 

 

 

13

 

 

1 – 2.2

 

 

 

20

 

 

2.2-4.4

 

 

 

30

 

 

4.4 – 10

 

 

 

50

 

 

10 – 22

 

 

 

65

 

 

22-34

 

 

 

80

 

 

34-50

 

 

 

95

 

 

50-80

 

 

 

110

 

 

 

 

 

 

 

 

 

0-1

 

 

 

 

13

13

1 – 2.2

 

 

 

 

20

20

2.2-4.4

 

 

 

 

30

30

4.4 – 10

 

 

 

 

65

75

10--15

 

 

 

 

70

85

15-20

 

 

 

 

80

100

20-25

 

 

 

 

85

120

25-30

 

 

 

 

95

140

30-35

 

 

 

 

110

160

35-40

 

 

 

 

125

180

40-50

 

 

 

 

140

220

50-70

 

 

 

 

180

300

70-90

 

 

 

 

220

na

90-110

 

 

 

 

260

na