Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise you will be responsible for return shipping.
You should expect to receive your refund promptly after the item is received by us in its original condition.
Please contact us before returning any item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Notably large or delicate items taht do not come with original packaging
UK shipping is usually 24 hours
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
These are the estimated costs of postage based on weight as of 1st February 2015:
|
weight lbs |
£ Uk |
£ Eu |
£ Rest of Europe |
£ USA and Canada |
£ Asia |
£ Australasia and rest of world |
|
0-4 |
6 |
|
|
|
|
|
|
4 – 40 |
10 |
|
|
|
|
|
|
40-60 |
20 |
|
|
|
|
|
|
60-80 |
30 |
|
|
|
|
|
|
80-20 |
80 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
0-1 |
|
12 |
|
|
|
|
|
1 – 4 |
|
16 |
|
|
|
|
|
4 – 20 |
|
25 |
|
|
|
|
|
20 -30 |
|
30 |
|
|
|
|
|
30-50 |
|
40 |
|
|
|
|
|
50-70 |
|
60 |
|
|
|
|
|
70-100 |
|
80 |
|
|
|
|
|
100-150 |
|
120 |
|
|
|
|
|
150-200 |
|
150 |
|
|
|
|
|
|
|
|
|
|
|
|
|
0-1 |
|
|
13 |
|
|
|
|
1 – 4 |
|
|
30 |
|
|
|
|
4 – 20 |
|
|
40 |
|
|
|
|
20 -40 |
|
|
60 |
|
|
|
|
40-60 |
|
|
75 |
|
|
|
|
60-100 |
|
|
100 |
|
|
|
|
|
|
|
|
|
|
|
|
0-1 |
|
|
|
13 |
|
|
|
1 – 2.2 |
|
|
|
20 |
|
|
|
2.2-4.4 |
|
|
|
30 |
|
|
|
4.4 – 10 |
|
|
|
50 |
|
|
|
10 – 22 |
|
|
|
65 |
|
|
|
22-34 |
|
|
|
80 |
|
|
|
34-50 |
|
|
|
95 |
|
|
|
50-80 |
|
|
|
110 |
|
|
|
|
|
|
|
|
|
|
|
0-1 |
|
|
|
|
13 |
13 |
|
1 – 2.2 |
|
|
|
|
20 |
20 |
|
2.2-4.4 |
|
|
|
|
30 |
30 |
|
4.4 – 10 |
|
|
|
|
65 |
75 |
|
10--15 |
|
|
|
|
70 |
85 |
|
15-20 |
|
|
|
|
80 |
100 |
|
20-25 |
|
|
|
|
85 |
120 |
|
25-30 |
|
|
|
|
95 |
140 |
|
30-35 |
|
|
|
|
110 |
160 |
|
35-40 |
|
|
|
|
125 |
180 |
|
40-50 |
|
|
|
|
140 |
220 |
|
50-70 |
|
|
|
|
180 |
300 |
|
70-90 |
|
|
|
|
220 |
na |
|
90-110 |
|
|
|
|
260 |
na |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|